FAQ.

How do I use Layaway in my cart?


LayAway is ONLY available if a doll package is purchased.
IMAGE TO HELP AT END.

  1. Simply copy the code from below (according to the type of Layaway you want to use)
  2. Go to your shopping cart
  3. click "Enter Layaway Code -CLICK HERE" (it is below all the items in you cart, in the total/notes section). ( Need more help? click here for an image showing you exactly where it is ).
  4. Paste or enter your layaway code
  5. If successfull you will see the layaway applied in the total.
Available Layaway:
  • Buy it now: Full payment. No code needed. The blank doll will ship as soon as it arrives from the caster. OOAK doll will be first in line for painting.
  • 50-50: The preorder deposit is 50% of your total order. To do this, you must enter the layaway code of " LAYAWAY50 " (without quotes or spaces) at checkout ( need help? click here.). The remainder is due when the dolls arrive from the caster and your doll will ship as soon as you have paid. OOAKs go to a waiting list.
  • Layaway 3 months: The preorder deposit is 50% of your total order. To do this, you must enter the layaway code of " LAYAWAY3 " (without quotes or spaces) at checkout ( need help? click here.). The remainder is due in monthly installments and your doll will ship as soon as you have paid. OOAKs go to a waiting list.
  • Layaway 6 months: The preorder deposit is 50% of your total order. To do this, you must enter the layaway code of " LAYAWAY6 " (without quotes or spaces) at checkout ( need help? click here.). The remainder is due in monthly instalments and your doll will ship as soon as you have paid. OOAKs go to a waiting list.
Need help? Go to your cart, then use this image: More questions? Contact Us.




What is the deposit or layaway options?


LayAway is ONLY available if a doll package is purchased. This is a preorder with a minimum 50% deposit.

  • Buy it now: Full payment. No action needed, just check out. The blank doll will ship as soon as it arrives from the caster. OOAK doll will be first in line for painting.
  • 50-50: The preorder deposit is 50% of your total order. To do this, you must enter the layaway code of " LAYAWAY50 " (without quotes or spaces) at checkout ( need help? click here.). The remainder is due when the dolls arrive from the caster and your doll will ship as soon as you have paid. OOAKs go to a waiting list.
  • Layaway 3 months: The preorder deposit is 50% of your total order. To do this, you must enter the layaway code of " LAYAWAY3 " (without quotes or spaces) at checkout ( need help? click here.). The remainder is due in monthly installments and your doll will ship as soon as you have paid. OOAKs go to a waiting list.
  • Layaway 6 months: The preorder deposit is 50% of your total order. To do this, you must enter the layaway code of " LAYAWAY6 " (without quotes or spaces) at checkout ( need help? click here.). The remainder is due in monthly instalments and your doll will ship as soon as you have paid. OOAKs go to a waiting list.




Return Policy


There are no returns.




Shipping


You package will ship with global EMS with tracking and full insurance. The delivery time is 2-5 working days. Items are shipped after final payment and item is complete.




OOAK Guarantee


All the painted dolls will be guaranteed One-of-a-kind. I will not remake your unique doll. Please do not ask me to copy an existing doll. Please contact me to brainstorm for your unique look after placing an order for the painting services. I look forward to working with you!




Commissions


Want to commission more elaborate shoes, fashions, wigs or jewellery? Contact me for a quotation and we shall create something extraordinary together!




Damaged Items Claim


Please open you package as soon as you receive it and photograph any damage for your local the post office insurance claim. Photograph the packaging, showing any damage, as well. Do not throw away any of the packaging. USPS sometimes requires it. Contact me via emiliacouture@gmail.com with your contact info, tracking number and photos of damaged items. US Post confiscates and destroys all damaged items given to them, so don't give them OOAKs that might be repairable! If there is a manufacturing flaw I will fix it. If your dolls takes a fall I fill try to get replacement parts to sell you and restore her.





Need a bit of help? This quick FAQ should help with the most

pressing items. If you have a further question, do not hesitate to contact me.

 

Looking for an FAQ about the dolls? Click here.

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© 2019 by Emilia Nieminen | Odonata Green Ltd. | Em'lia Couture

Created by NocturnalDaylight Designs

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